Store Policy

Customer Care

At Nōpali, transparency and integrity guide everything we do — from how we source our cactus fruit to how we serve our customers.

Order Processing

Orders are processed Monday–Friday (excluding holidays).
Please allow 2–3 business days for processing before shipment.
You’ll receive a confirmation email with tracking once your order ships.

Product Availability

Because our products are crafted in small batches, some flavors or sizes may sell out quickly. If an item becomes unavailable after you order, we’ll notify you immediately and offer a replacement, refund, or pre-order option.

Pricing & Promotions

All prices are shown in USD. Promotional pricing or discounts cannot be applied retroactively to previous purchases. We reserve the right to adjust pricing to reflect ingredient and shipping costs while maintaining fair, transparent pricing for our customers.

Customer Commitment

We stand behind our product quality and want you to feel confident with every purchase. If something doesn’t meet your expectations, reach out — we’ll always do our best to make it right.

📧 Customer Care: support@drinknopali.com

Privacy & Safety

Your trust matters. At Nōpalli, we protect your privacy as carefully as we craft our juice.

Data Collection

We collect personal information (like your name, address, and email) only when you make a purchase, sign up for our newsletter, or contact us directly.

Data Usage

Your information is used strictly to:

Process and deliver your orders
Communicate order updates
Improve your shopping experience
Share occasional promotions or news (only if you opt in)

Data Protection

Our website uses SSL encryption to protect your payment and personal information.
We never sell, rent, or share your data with third parties — ever.
Payment details are processed securely through our verified payment partners and are never stored on our servers.

We use cookies to personalize your experience and analyze site traffic. You can adjust your cookie preferences anytime through your browser settings.

If you have privacy concerns or would like to request data deletion, please email us at privacy@drinknopalli.com.

Payment Methods

We accept several secure payment methods to make your purchase easy and reliable.

Accepted Payments

Major credit & debit cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay & Google Pay
Shop Pay / Wix Payments

Security

All transactions are encrypted and processed through trusted, PCI-compliant platforms. Your payment data is never stored or shared.

Billing Information

To prevent fraud, billing information must match the details on your payment card. Orders that cannot be verified may be delayed or canceled.

Sales Tax

Applicable sales tax is automatically calculated at checkout based on your delivery location.

Declined Transactions

If your payment is declined, please verify your billing information or try an alternate method. For assistance, contact support@drinknopali.com.